FAQ
Common questions, with answers
- Where are the products from Quantum Tec made?
Quantum Tec products are made in a certified ISO facility based in Penang, Malaysia. More info about them here. - Does it comes with warranty?
Generally such products do not have a warranty coverage. However we ensure all products function as it should and if there are cases where products are faulty or damaged upon receiving, we will always work to resolve the issue immediately with all customers. - What is the validity/expiry period?
Different product(s) have slightly different expiry period. Please check with us to know more in specific. - How do I know the expiry for each product?
Each bottle is printed with expiry date and Lot number with indelible ink. - Is there COA or COI available?
Yes, these will be made available. - Can I get samples of the product for my testing/validation?
Yes, we are able to provide sample purchase for your validation. - How long is the delivery?
Generally, if a product is in stock, delivery takes between 3-5 working days within Peninsula Malaysia. - Do you ship to East Malaysia(Sabah/Sarawak) or overseas?
Yes, we can supply, but transport arrangements are on your own as our terms are Ex-works. - What are the payment methods accepted?
We accept Touch N Go, Credit Card, Bank Transfer. - How do you ship the products?
We will use courier service, independent delivery service, whichever is suitable. Let us handle the messy work. - How do I know the products are sterile accordingly?
Each batch/product consist of a Lot Number which in return have a Certificate of Irradiation by the manufacturer. - Is there a validation report available?
Yes, please contact us for this. - How are the products packed?
Bottles are packed inside a carton box which are custom made to fit the bottles, and suited for transportation. - Is there after sales support?
Yes, our team of customer service and account managers are always available. - How can I find out more details before deciding to purchase?
Please speak to us and we will gladly assign our representative to understand your requirements further.