Shipping Terms & Conditions

We ship mainly within Malaysia. However, we can ship to virtually any address in the world. Please contact us for shipping rates outside of Malaysia.

Shipping charges
When you place an order, the total shipping charges will be calculated based on the total product weight. Some items may be offered free shipping, indicated at the product page itself. This way, you can save further when more items are purchased as the shipping cost reduces per item.
The weight of any product can be found on the product page as well.

Is there tracking number provided?
Yes, all shipments have a tracking number and can be tracked online via our delivery partners.

How do I track my Order?
You can track your orders by entering the tracking number provided to your email from our shipping system once items are shipped out.

Is there warranty provided?
Products shown do not come with warranty or money back guarantee, unless specified in the product page. It is important to understand our store terms & condition prior to your purchase.

Who is the delivery service provider?
We engage a few trusted courier delivery partners within Peninsula Malaysia.
For East Malaysia, please speak with our customer service team in order to confirm the serviceable area.

How long does it take to receive my item?
Delivery to your doorstep will take anywhere between 2-5 working days(depending on items purchased & delivery location) which is fully traceable.
Pre-order items will have different lead time.

This is not inclusive on formalities which may occur, depending on your country’s customs regulations. (which is beyond our control)

What do you mean by working days?
Working days refer to general working days such as Mondays – Fridays.
Saturdays, Sundays, Public holiday and local state holidays are not included.

How fast are my orders processed?
We will process and ship your orders within 1-2 working days, provided full payment is made for the purchase.
If for unforeseen reason the item purchase are not in stock, we will contact you back and advice alternative options.

How do I know if my order is shipped out?
You will receive an email notification with the tracking number once item is shipped out.

Where will my orders be shipped from?
We ship out orders from our warehouse in Penang.

Do you guarantee the delivery timing?
No, we don’t.

Can I change my orders if my items have not arrived?
Yes, provided we have not started processing your orders. Please contact us soonest for this.

Can I cancel my order, after payment is made?
To be fair, if we have started processing your orders, we are not able to cancel your order. However, if we have not started processing your orders, then yes, we are able to cancel the order.

Please contact us for this.

Can I change the items ordered with other items of same, less or more value?
Yes, we are able to change based on availability. However, changes are only applicable to items of same or more in terms of value.

Please contact us for this.

Can I change the delivery address?
Yes, but only if we have not shipped out the items.
Please get in touch with us for this.

Can I return the items purchased for a full refund?
No.

What is the item received is faulty/damaged?
If you have received items in such condition, please contact us immediately within 3 working days of receiving the item. We will gladly guide you on the next step from there on.